Below are two templates out of hundreds of flowchart templates available to the user. When to Use Process Mapping. First, define a clear start and ending point to your diagram, then use shapes to represent each step in your process. Swimlane diagrams use two or more columns or rows, depending on whether the chart is horizontal or vertical, to represent different topics or subtopics. 4. Everyone from business analysts to. A process map template is a valuable tool to document, analyze and better understand your team’s business processes and associated outcomes. You can use simple methods (such as post-it notes) or different computer. Step #2: Clarify your starting point and create an appropriately labeled bubble or node at the top (or one end) of each swim lane. #2: Draw. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. It maps the flow of materials and information necessary to bring a product from order to delivery. Click the Cross Functional Flowchart template, and then click Create. Business process mapping is a way to visualize what a business does by taking into account roles, responsibilities and standards. Swimlane flowchart. The template opens with swimlanes already on the page. Connect the tasks and milestones using arrows or connectors to indicate the correct order of workflow steps. Swimlane Diagram. Open this template to view a detailed example of a flowchart with swimlanes that you can customize to your use case. Swim Lane Map – Used to go further into an incident or operation and diagram all of a. The third step is to map the tasks and events that make up the process. By mapping out each step in the project plan, Six Sigma practitioners can better understand how a project works and. Add your processes. Utilize arrows to indicate the flow of the process, and label each shape with a brief description of the task. A process map is a tool that graphically shows a process’s inputs, actions, and outputs in a clear, step-by-step map of the process. In this article, we’ll share with you the six types of business process mapping examples. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. Use cases for a cross-functional flowchart. This is generally done in the Define stage of a DMAIC project. Nine Simple Rules of Business Process Mapping. Followings are few of them. Cross Functional or “Swim Lanes” Map. Similar to a workflow diagram, flowcharts visualize the path you’ll take in a specific process. You use Swimlanes to group process tasks according to the actor (employee) who performs. The process flow template is best for a high. Swimlane diagrams. Note: If you drop a new swimlane onto a process shape. Step 2: Break the process down into individual steps. Each stage of the process requires extensive communication. The beauty of swimlane diagrams comes from their flexibility, since their application and scope are up to you. Step #3: Add individual steps along each lane through to the end of your process, and explain what each represents in. Very fast video on how to create and use a Swim Lane Process MapUsing the sales process example, document how a lead enters your funnel, the touchpoints they have with your brand (including handoffs), and all activities that lead up to making the sale. There are several types of process maps, and which one you choose is dependent on its purpose. Process symbols: These rectangle-shaped boxes describe steps or actions in a project. It is touted as one of the top business process mapping software with extraordinary process improvement tools. Producing a high level map The aim of process mapping is to make things clear and to provide insight. Select the swimlane, then select one of the two triangles that appear to the left of the swimlane on selection. Likewise, while wearing the clothes, we can have a procedure, first, wear the shirt then the trouser. You can change the orientation on the Cross-Functional Flowchart tab. 3. Additionally, it can be used to identify the value-add activities, non-value-add activities, and delays in order to optimize the process. For instance, in our swimlane diagram example, the lanes are used to showcase the synchronized phases of a product roadmap, each with its specific tasks and milestones. Process payroll swimlane diagram map swim flowchart flow lanes functional cross business lane management mapping example chart conceptdraw template drawingSwimlane diagram examples workflow flowchart sales process management. Get the input of individuals involved in completing a process within the business. The last of our swim lane diagram examples refers to continuous improvement, one of the most important BPM processes. Capture the key personnel involved in a process, like customers and vendors. 1. Swimlane process maps help you visualize the steps involved in the process, as well as the. Open PowerPoint and select a new blank presentation. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Create swimlanes. This saves you the effort of recreating similar boards - instead, you're only adding new swimlanes. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swim lanes are visual elements used in Business Process Maps, Process Flow Diagrams and Flowcharts. Explore swim lane diagrams. high-level process maps. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. On you next project, try using swim. It also provides a starting point for stakeholders by establishing a common language and set of steps. Underwriting Process Swim Lane Diagram. In an example from our laboratory, the anatomic pathology sign-out workflow is presented as a diagram divided by lanes, with one lane for. It may include the actions required to finish a task and each employee's role. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. This is where the rubber meets the road. Swimlane diagrams. A swim lane or flow represents the activities that have to be carried out by a. Swimlane diagram . You use Swimlanes to group process tasks according to the actor (employee) who performs. Process Mapping. With process mapping tools, Gantt charts, and swimlanes diagrams, FigJam templates help you establish an effective workflow and business process company-wide—so you can ship new products and features with ease. They were developed by Lynn Shostack for usage in projecting. Add a process map. Business process mapping. it's a great choice to help your team work through the value stream mapping process with ease. For this, double-click on it from the template gallery. Swim lane diagram flow flowchart professional diagrams organization document libraryA swim lane (or swim lane diagram) is a visual element used in process Swimlane diagramSwimlane diagram examples swim template visio lane example chart templates process flow line flowchart lanes mapping lucidchart business create flowcharts. Go to Insert > Shape in PowerPoint and add flowchart shapes to build your diagram, such as a Terminal to show the start of your diagram or a Process to show a process. Swim lane diagrams are useful tools to visualize information flows in nonlinear processes as for example offices and other indirect areas. Swimlane diagram example As you can see, a. Analyze data to find areas of improvement. An introduction to the method of Process Mapping showing 2 formats: Flowcharts & Value Stream Maps. The first step in drawing a process map is to select a connecting arrow to connect the boxes (process steps) and diamonds (decision boxes). The swimlane diagram example "Business process swim lane flowchart - Approvals" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. A swimlane diagram is useful for ensuring every actor in a process understands their role in the overall picture. With each separate swimlane, you can break down your flowchart to highlight important distinctions. Some of mapping techniques include: Basic flowcharts are visual maps, which provides the basic details of a process such as inputs and outputs. More specifically, a swimlane diagram groups these activities into swimlanes which are horizontal or vertical columns that contain all of the activities which fit into the category represented by that. Edit this example. A color chooser menu appears. Cross-Functional Flowchart - to draw cross functional process maps is by starting with a cross-functional flowchart samples and templates. Use it to define an action, such as “write article. Benefits of process mapping Process mapping is a really simple exercise. Business process mapping. BPMN 2. These are the simplest and the oldest types of process maps. Example of Swim Lane Process Map- Enterprise Gating Process. Examples of swimlanes include the customer, account department, payment gateway, and development team. Moreover, it helps ensure that teams follow each step of your workflow in their prescribed order. An example is ‘Customer support inquiry closed’. After all, the only person who experiences the whole journey is the patient. Start diagramming in Miro from scratch using intuitive tools and frameworks or choose a pre-made template from the extended Miro library. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Powered by AI and the LinkedIn community. Swimlane map. Process Mapping - is a diagrammatic representation of the flow of information and/or material in a process. )Business Process Modeling and Notation (BPMN) is the global standard for modeling business processes, a fundamental part of business process management. The complete guide to swimlane diagrams (with editable templates)Swim lane flowchart. Step 8: Validate the Process Map. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. It’s a great way to see the process in a new way, find areas for improvement, and pinpoint real or potential gaps or overlaps in the. Examples include: customer processes, administrative processes. You can think of them as a flowchart that got. Write what the process should deliver as result and outcome, then you have the scope for the process owner to start mapping. Add a new swimlane. Process mapping is an important tool in any Operational Excellence initiative ( Lean , Six Sigma , Lean Six Sigma , Design for Six Sigma DFSS , Kaizen , Continuous Improvement ). Below is an example of a process map for a hiring interview process, utilizing the simple process symbols. Swim Lane Diagram - Recruiting Process. Swim lanes may be arranged either horizontally or vertically. 🏊. These can be found in the AutoShapes tab at the drawing tool bar at the bottom of the PowerPoint application. A swimlane diagram (also sometime called a cross-functional diagram) documents the steps or activities of a process flow or workflow. 5. Click the File tab. For example, as a manager, you’d likely want to use a swimlane process map to visualize who on your team is responsible for each step in the process. Process mapping visually represents a workflow, allowing team to understand a process and its components more clearly. Several different types of process maps are used during a Six Sigma project. It’s one of the bases of BPM, as it allows a company to. Rethinking the way you use BPMN pools and lanes in your BPMN diagrams helps you to create concise and understandable diagrams as it prevents unnecessary overhead when documenting your process landscape in the SAP Signavio Process Manager. An image of a new drawing in Visio for the web demonstrating how to add a swimlane from. Click INSERT > Shapes, and point to a shape for a Screen Tip to see its essential purpose. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. For example, as a manager, you’d likely want to use a swimlane process map to visualize who on your team is responsible for each step in the process. By using a swimlane diagram to map out a process and show who does what when, it ensures that nobody steps on somebody else’s toes, and a process can run smoothly. Use this swimlane process diagram template and add or remove lanes to include the departments or segments specific to your process flow. 1. Diagram and plan for the future with Lucidchart. For instance, you can show process flows in sequential order, one after another, to document a manufacturing process. Name your swimlanes and start mapping out a process Customize the swimlane flowchart to add the name of each team member, function, or. Below is an example of a process map for a hiring interview process, utilizing the simple process symbols. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. High Level process maps like Macro Maps and SIPOC Diagrams are used to graphically depict a process in its most simplified “big picture” state. Example of a Business Process Model and Notation for a process with a normal flow. 0 diagrams to model processes and improve business - IT alignment. This is the worker bee process map, where the people who have specific knowledge of the process come in. A simple way to increase the insight of a process map is to add swimlanes, which segments a process by “who” completes different steps. There are a variety of process maps and there are even more names than the ones mentioned above, like stream maps or high-level process maps. For example, you may separate columns into to-do tasks, tasks in process and completed tasks. The example on the screen is a swimlane version of the same process you saw just a moment ago, but instead of the flowchart fitting on two pages, the swimlane version requires four. Select the swimlane, then select one of the two triangles that appear to the left of the swimlane on selection. Use Simple Notations. Drag any process shapes into the correct swimlanes. It can be arranged horizontally or vertically. Swimlane diagrams serve as an extension to the conventional flowchart. It’ll help you visualize the division of responsibilities and interactions within the process. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. Generally speaking, Kanban swimlanes are used to separate different types of work. See some examples of business process maps and models before you make your own. Swim lane process maps make it clear and easy to communicate complex principles on a more intuitive visual level –. If parts of the current “As-Is” process look. Plan: business. Swimlane maps use rows or columns—resembling the lanes in a swimming pool—to represent each stakeholder. Swim lane diagrams (also called ‘Rummler-Brache Diagrams’ and ‘Cross-Functional Flowcharts’) are a great way to break-down a process and visualise its steps. The diagrams are also useful for communicating a process in chart-form to other people who may. In our example, we have chosen the task formats per flowchart rules (i. If we take the procurement example from above, you should set separate WIP limits for the Hardware and Service lanes that conform with the overall limit of the “In Progress” work stage on the Kanban board. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. The acronym stands for supplier – inputs – process – outputs – customer. On the other hand, creating a flowchart process map—complete with process mapping symbols—would help you visualize all the steps in a process that solves a specific problem. There are several different types of process maps. Using shapes, a basic flowchart helps visualize the process. What Is a Swimlane Diagram? A swimlane diagram is a type of flowchart that outlines who does what in a given process. List and order the actions. Only now, four cross functional swim lanes have been used to identify who is responsible for each element, decision or data. Process lab mapping is a visual representation of a laboratory process. Product and service delivery. In the Categories list, click Flowchart. 1. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. To optimally use MS Word’s drawing capabilities, you’ll need to insert a “drawing canvas”. Business process modeling (BPM) takes this one step further by providing a visual way to understand, analyze, and improve upon a current method of working. Customer-journey maps and service blueprints can have common components. Swim lane business process maps are the type of flow charts that show the organization structure. 1. More Swimlane Flowchart Examples. Within Level 2, there are 4 types of process maps: Linear Flow- A straight line from beginning to end. It’s one of the bases of BPM, as it. Swimlane diagram . Swimlane (or Cross-functional) Map. Prepare a new document. Step #2: Clarify your starting point and create an appropriately labeled bubble or node at the top (or one end) of each swim lane. Keeping one swimlane per client or per product. A process flow diagram helps detail the relationships between the components of a project or industry. Alternative process mapping App (with a free version). Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Move a swimlane or phase. VSM. A simple BPMN process map. Prototyping processes. Take a deep breath and see his comments below. Many organizations have automated part of their service desk workflows to save money and provide efficient service. Step 4: Double click the swimlane diagram to open it. Flowchart is the most common form of a process map. To start the mapping process, consider your objectives. This could be your company, which is the pool. They were developed by Lynn Shostack for usage in projecting. Level two: shows end-to-end processes across the above operational areas. Create. Simplify and visualize your process for your team members with a Venngage swimlane process map. Business Process View This business process view provides a. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportu. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. The following is an example of a simple swim lane process map for an expense approval process. High Level process maps like Macro Maps and SIPOC Diagrams are used to graphically depict a process in its most simplified “big picture” state. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Pricing: Single user plans cost $9. Size: 1280 x 720px. They are: Must: Activities. Swimlane process maps are used for planning, documenting, and modeling processes. You can use this to: Identify the. A swim lane or flow represents the activities that have to be carried out by a. The swim lane process map example "Payroll process" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. A process map is a visual representation that shows a project's steps or tasks. it's a great choice to help your team work through the value stream mapping process with ease. 🏊. Work simultaneously with your team in the same document, with all of your edits updating instantly, so you never miss input from your team. Analyze your diagram. Process Flowchart Template & Process Map Example. 2. Swimlane process map. Process Mapping Examples. A swim lane diagram is a type of flow chart or cross-functional diagram, in which the process is subdivided into categories. For example, you’re the customer in the process map: You’re in lane 1. The Ultimate Guide to Swimlane Diagrams - Includes the history, primary purposes and benefits to using them, standard attributes and elements. How to manually make a swimlane diagram in PowerPoint. Select To-be Process on the right. Then employees inspect each good if it matches the order. Process flow diagram. A swimlane process map is the perfect method to map out various steps and delineate responsibilities between roles and departments. Swim lanes is a technique used in process mapping to simplify the work procedure. Let’s use a business process mapping example to bring this to life. Flowchart is the most common form of a process map. Remember that swimlane flowchart templates are best for visualizing how multiple contributors or teams work through the stages of a process. Flowcharts. "Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. 0) was designed to help remove the confusion from understanding process maps whether an employee or a consultant is trying to gauge the meaning. You can also browse through the list of tools or start typing the tool name in the Search box. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. Swim lane process mapping diagram. From the navigator pane, select Add Tool, then select Process Map to see the available process map templates. How detailed you need to get depends on the process at hand. Then, add another box to the top of the first box to act as the title section of your swimlane. Here is an example of a process map flow chart for an approvals workflow:. Originally developed by the Business Process Management Initiative (BPMI), BPMN has been maintained by the Object. Using shapes, a basic flowchart helps visualize the process. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Process analysis. This is a web-based application for constructing flow charts and process maps. For horizontal swimlanes, the process flows from left to right, while in vertical swimlanes, the process flows from top to bottom. Process Mapping Summary • The power of process mapping lies in the visual representation of the process • Process mapping is a vital step in understanding how your organization really carries out its workUse the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. The goal is to: Identify persons who are executing each process. Detail each step clearly and visually (mapping) Search for bottlenecks or other slow-downs. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Multiple. Workflows need to route requests to the appropriate parties and provide a means of prioritizing requests with automated tools. A swimlane diagram is a process flowchart that displays who’s responsible for certain parts of a process. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. By default, you'll start with 4 lanes, but you can easily add or remove lanes as needed. 95 per month. This swim lane process map sample illustrates the hiring process workflow. 5. For example, in the simple process below, Lane 1 starts a task. While it is typically used by business analysts and managers, its simple and understandable set of shapes and flows makes it a good. The purpose of process mapping is to communicate how a process works in a concise and straightforward way. To find these templates. Review real-world examples and learn how to use BPMN 2. - Quickly determine if a process is inefficient. A flowchart with swimlanes brings cross-functional processes to life, helping teams: : Get a visual overview of your end-to-end processes: Visually show individuals how their work impacts the work being done by others and how it impacts the final output. A detailed process map contains the exact steps, the exact inputs, outputs, metrics and the exact people that are needed to execute the process. Use simple notations when developing your Business Process Map. The use of Swim Lanes to Simplify the Process. Verify the SIPOC diagram with project head and other stakeholders. From the Cross Functional Flowchart tab, select Swimlane. Get the input of individuals involved in completing a process within the business. Process flow diagrams document or improve a process—or. Now that the scope is clear you have a basis to start adding activities. Part 1: The Big Picture. remember to map your process so it reflects your The horizontal swimlane in “Doing” lets the HelpDesk team share the sameClick the Swimlanes tab. To see best practices in action, check out this swimlane diagram example for a. Reflect and refine:. The diagram displays the connections and the handoffs between members' tasks, which helps you figure out the flaws and. On the other hand, creating a flowchart process map—complete with process mapping symbols—would help you visualize all the steps in a process that solves a specific. process improvements. ) to make our swimlane template look more like a cross-functional process map. Creating a process map involves drawing a shape, commonly a circle or square, and connecting it to other shapes using arrows or dotted lines. There are a few ways to map out your processes but the best option is to use business process management software. To change the width of a swimlane, drag a separator line. Business Process Mapping is the act of visualizing your processes through a graph or a chart. Document the stakeholders and different roles who are involved with the process starting with your customer or client. Swimlane diagrams make it easy to see an entire workflow and indicate who will take on each step from start-to-finish. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. It will work, if all clients that you have or all products that you develop, all follow more-less the same process steps - columns: (Click to open a full size view. Before starting, it is important to understand process mapping’s place in the larger context of business process improvement. And in the context of computer engineering, JBoss Process Definition Language, a notation that defines business processes, also features. Here’s when it should be used. Here are some of the main categories you can use to structure your swimlanes: By department: When creating a company-wide process, you can use swimlanes to show which departments are responsible for certain tasks and activities. In this example, you see four swimlanes each of which includes multi steps in the process. 5. This type of chart shows how processes are carried out within a department, as well as the sequence in which tasks should be completed. Use these swimlane diagram templates and examples to clarify the complex parts of a business process or project: 1. Deep dive into various asks from the Vice President. Use this template. Your department is Lane 1, which starts the process and completes the first task. Swimlane diagrams are also aptly referred to as “cross-functional diagrams” in Microsoft Office Visio, a program that allows you to create versatile diagrams using a rich set of shapes, stencils, and templates. Start Visio. ”. Identify the outputs. Here’s a real quick guide for simple process mapping: Define its outcome and assign a process owner. For a bug tracking process, the input would be a new bug found; and the output a bug solved. Conclusion. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. The Process Flow chart equips a visual representation of the stages in a process. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. How detailed you need to get depends on the process at hand. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. Colors: dark. Share. These. Ultimately, it depends on the process you’re mapping and who’s involved. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. You don’t have to create your workflow diagram alone! You can invite your team members to collaborate and be part of the process. Swim Lane Diagrams were first proposed by Geary Rummler and Alan Brache. BPMN diagrams allow different stakeholders to visualize business processes, making it easier to make workflows more effective and efficient. 0 defines two different types of swimlanes to partition responsibility for different. Simple Process Map Template. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. ArchiMate can be used for process modelling at high level, especially if there is a need for linking process steps with specific application layer elements such as application services. Order Fulfillment process for Acme Corp. They show the “who,” “what,” “when,” “where” and “how” for these steps, and help to analyze the “why. An AS IS map shows a current state that can be improved, whereas a TO BE map shows the desired state of the process, which is often a hybrid of the best of the AS IS and the new future state. How to draw: Draw a table of 5 columns for Suppliers, Inputs, Process, Outputs, and Customers. Design, run, report, and improve your business processes. Review the process map with the process mapping team and other relevant stakeholders. In the accompanying example, the swimlanes are named Customer, Sales. Map out each step in the process using symbols and shapes. Swimlane diagram software. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Add a process map tool to describe the flow of your process. Here’s a hint: Add swimlanes to your process map to represent roles or departments. Map the process workflow. Business Process Mapping details the steps that a business takes to complete a process, such as hiring an employee or ordering and shipping a product. Start with a swimlane flowchart template, select from an extensive library of symbols, and quickly build your diagram with ease. Process Mapping Example: Clinic Hypertension Process 26 27 Swim Lane Process Maps. However, they have entirely different meanings! A ‘pool’ is a container for a single process, whereas a ‘lane’ acts as an activity-classifying mechanism. SmartDraw does much of the drawing for you. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swim lanes may be arranged either horizontally or vertically. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. Many computer programs have tools to create process. Business process mapping (BPM) is a technique to visualize and document the activities, roles, and flows involved in a business process. BRAINSTORM THE STEPS in the process.